Last Updated 4/4/2020
In response to the Covid-19 Pandemic, the Mountain View City Council enacted a temporary eviction moratorium suspending residential evictions for non-payment of rent due to related financial impacts.
For more information regarding the temporary eviction moratorium, visit mountainview.gov/evictionmoratorium, call the Mountain View Rental Housing Helpline at (650) 282-2514, or email [email protected].
The County also passed an evicition moratorium. Here's information about it from SV Rising:
Keep in mind:
On March 31, 2020, the Santa Clara County Health Officer extended and strengthened the Shelter in Place Order. The Order is in effect through Sunday, May 3, 2020 at 11:59pm, and it includes new restrictions. The Shelter in Place Order is mandatory. Click here to learn more about the updated Shelter in Place Order.
To limit the spread of COVID-19 and save lives, it is essential that we all comply with this Order.
The Santa Clara County Public Health Department has created videos in four languages providing a quick overview of the extended Public Health Order. You can view them in English, Chinese, Spanish, and Vietnamese.
Santa Clara County Supervisor Joe Simitian is hosting a telephone town hall on the status of COVID-19 in Santa Clara County on Sunday, April 5th at 11 AM. He will be joined by Public Health Director Dr. Sara Cody, Congresswoman Anna Eshoo, and frontline healthcare professionals. To participate, call: (855) 866-6313 on Sunday, April 5th at 11 AM.
For the latest update from the County of Santa Clara Public Health Department, go to: www.sccphd.org/coronavirus.
For local emergencies, click the following link to sign up for text messages: sccgov.org/sites/oes/alertscc/Pages/home.aspx. The alerts do not provide as much information as can be found generally on the Public Health website, or as much information as is provided on our COVID-19 response FAQ: www.sccphd.org/CV19.
If you have additional questions or concerns, please call 2-1-1, then press 4 for “community services”.
The City of Mountain View continues to respond rapidly and aggressively to the COVID-19 pandemic and mitigate the economic impacts on residents and businesses. The City provides a helpful email with updates called The Briefing. Please sign up by texting ‘MVCOVID’ to 22828.
3/16/2020 Volume 1
3/17/2020 Volume 2
3/18/2020 Volume 3
3/19/2020 Volume 4
3/20/2020 Volume 5
3/23/2020 Volume 6
3/25/2020 Volume 7
3/26/2020 Volume 8 (Special Edition)
3/27/2020 Volume 8
3/28/2020 Volume 9 (Special Edition)
3/30/2020 Volume 10
4/1/2020 Volume 11
4/3/2020 Volume 12
Caltrain to Implement Additional Weekday Service Reductions
Due to significant reductions in ridership resulting from the coronavirus (COVID-19) pandemic, Caltrain will further reduce weekday train service indefinitely starting Monday, March 30.
The modified weekday schedule will operate 42 trains per day, rather than the usual 92. Trains will make all local weekday stops between San Jose and San Francisco every 30-60 minutes, depending on time of day. Caltrain will continue operating two Gilroy service trains during the morning and afternoon peak commute. Limited and Baby Bullet service will be suspended until further notice.
The updated weekday schedule will be available at www.caltrain.com.
Weekend service will continue to operate normally.
These additional schedule reductions are necessary to mitigate severe fare revenue losses while still providing essential transit services to all stations along Caltrain’s corridor. Caltrain is monitoring ridership during this time and may implement additional service changes as needed while ensuring that riders can maintain social distancing in accordance with the Centers for Disease Control and Prevention (CDC) recommendations. Caltrain continues to maintain daily onboard cleaning and sanitation protocols in compliance with Environmental Protection Agency (EPA) guidelines.
Caltrain is assessing the impact that reduced ridership is having on the agency’s ability to maintain operations in the coming months. One-way and Day Pass ticket sales have declined by approximately 86% from levels prior to the current health crisis. On the first day of the Bay Area-wide Public Health Order, Caltrain recorded a 95% decrease in average daily ticket sales. With no other dedicated source of funding, Caltrain relies on fares to cover 70% of the system’s operating costs.
Due to severe ridership declines as a result of the public health order, transit agencies, like Caltrain, are now experiencing serious financial challenges. Federal legislation has been approved that could provide transit agencies throughout the country with funding to maintain operations. Caltrain is working with the Metropolitan Transportation Commission to determine how those funds will be allocated throughout the Bay Area.
For more information about Caltrain schedules and fares or for help planning your trip, call Caltrain Customer Service at 1.800.660.4287 (TTY 650.508.6448) or visit www.caltrain.com.
Effective March 26, VTA will be suspending Light Rail Service.
VTA will suspend school trip service. This will take effect on Monday, March 16.
To receive real-time service alerts, you can subscribe to your routes in the Transit app.
We will continue to analyze ridership data to identify trends and will be making decisions on whether a change in the level of service is warranted and to what degree. This will be a large area of focus for VTA going forward to ensure we are responding appropriately to match our resources with the most effective level of service.
VTA continues to monitor the situation closely and maintains regular contact with local authorities and other transit agencies. For more on what VTA is doing in response to COVID-19, please visit https://www.vta.org/covid-19.
The Mountain View Community Shuttle is still running during the "Shelter-in-Place." View Schedule.
In order for all area residents to have important local information on the coronavirus health emergency, MV-Voice.com has lifted its pay meter and is providing unlimited access to its website. Find comprehensive coverage on the Midpeninsula's response to the new coronavirus by Palo Alto Online, the Mountain View Voice and the Almanac here. With the economic difficulties of the pandemic, local journalism needs your help! Please read this letter from the editor and subscribe to the Mountain View Voice.
For rental assistance, please call 650.968.0836 and leave a voicemail or email [email protected]. Please state your name and number and indicate that you need rental assistance. A Community Services Agency (CSA), staff member will return your call within 72 business hours.
A CSA staff member will conduct a telephone screening to determine your eligibility and how to best financially assist you.
Rental Assistance Program through City of Mountain View Grant
If the caller meets all City of Mountain View requirements, they can pick up a rental assistance packet outside of CSA, 204 Stierlin Rd. Mountain View, CA 94043. M-F during business hours, 9:00a-4:00p. The individual must submit all paperwork via email/text to the assigned CSA staff member, so their rental assistance request can be processed through CSA.
Please call CSA at 650.968.0836 or email [email protected] for a rental screening. CSA may be able to provide financial assistance through other funding sources.
Santa Clara County Board of Supervisors approved a temporary COVID-19 Temporary Moratorium on Evictions, on Tuesday, 03.24.2020 until 05.31.2020. If you need a legal referral for tenants and/or have any additional questions or concerns about rental assistance, please call Eonis Cibrian Pelayo, Community and Public Relations Coordinator, at 650.669.9551 or email [email protected].
They are experiencing a high volume of calls and emails. Please be patient with CSA staff, they will get back to you.
One-stop resource for the people of California impacted by job loss during the COVID-19 Pandemic.
Losing your job amidst a pandemic is traumatic. OnwardCA is a resource that has been rapidly deployed by a broad coalition of companies, foundations, and humans who want to help. Help you get money or groceries or child care; help you upskill, reskill, or refresh; and help you land a great new job. View more information.
Partial claims are for employees whose employers want to keep them when there is a lack of work.
If you have any questions or doubts, please call the Office of Labor Standards Enforcement (OLSE) at 1-866-870-7725. The advice line is available in 5 different languages: English, Spanish, Tagalog, Mandarin, and Vietnamese.
Información de los derechos del trabajador en respeto al COVID-19, si tiene alguna pregunta o duda por favor póngase en contacto con la Oficina de Derechos del Trabajador (OLSE en ingles) al 1-866-870-7725. La linea de consejo tiene 5 Idiomas diferentes en; español, ingles, tagalog, mandarin, y vietnamita.
Credit: the Mountain View Day Workers Center
Price gouging during an emergency like the COVID-19 pandemic is illegal. No one should take advantage of vulnerable consumers who need medical supplies, emergency supplies, food, drink, lodging, gas & other essentials. Penal Code Section 396 (2017) specifically prohibits prices increases of over 10% during a state of emergency (The Governor declared a state of emergency on March 4, 2020). If you see price gouging, report it to the CA Attorney General at 1-800-952-5225.
You can report price gouging online at: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company.
The federal government is allowing people with student loans to skip payments for 60 days without interest or penalties. You need to contact your loan holder to make the arrangements, and the 60-day period may be extended further by the government.
The Federal Housing Finance Agency (FHFA) has directed Fannie Mae and Freddie Mac to suspend foreclosures and evictions for at least 60 days due to the COVID-19 national emergency. Earlier this month, FHFA announced that the two government-sponsored companies would provide payment forbearance to borrowers impacted by the Coronavirus. Forbearance allows for a mortgage payment to be suspended for up to 12 months. Borrowers who may be experiencing financial challenges due to COVID-19 are strongly encouraged to contact their mortgage servicer to explore their options.
Click here for some of the financial relief provided by the Governor's executive orders and other state efforts. This includes relief from financial institutions participating in these efforts. Click here for all of the financial institutions that are participating.
The California Department of Education has gathered offers from the major Internet Service Providers to provide access to those who do not have access. View list.
Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
Santa Clara County Office of Education also offers an array of learning resources to help youth learning during the school closures. They have also created their own Warmline Service line that is FREE and available 16 hours per day and has the following language capabilities: Spanish, Vietnamese, Mandarin, and Korean. Support will be provided by answering questions, addressing concerns and providing social stories to support children’s understanding of ‘social distancing’, etc. Also available will be alternative educational resources, support for flexible learning (media, etc.) and support for addressing individual needs for children with IEPs. Visual Support, individual schedules, etc. are also available. Call (408) 453-6651 or email [email protected].
A coalition of community organizations (Serve the People San José, Silicon Valley DSA, Party for Socialism and Liberation, Anakbayan, Rapid Response Network, South Bay Community Land Trust), students, workers, and community members are organizing a mutual aid fund. Ask for help in English or Spanish.
The Rengstorff Park restrooms located adjacent to Rengstorff Pool will be opened to serve the needs of unstably housed people nearby. City Parks staff and the City’s regularly contracted janitorial service (SWA) will provide servicing of these restrooms. These restrooms will be available during park hours as they were prior to closure.
The two portable restrooms and hand washing stations at this location will continue to be available and cleaned on a daily basis. Park restrooms throughout the City have been closed in an effort to "flatten the curve" and encourage the public to follow the shelter in place order. For that reason, other public restrooms will continue to remain locked.
If there are individuals over 60 who require meal delivery, Meals on Wheels is increasing its capacity. They provide meals and grocery items for individuals over 60 who cannot shop for themselves. More information here or by calling (408) 350-3246.
Project Baseline: Google's sister company Verily is hosting drive-thru testing at the Santa Clara County Fairgrounds. Before you visit, you must fill out the forms online AND qualify with the associated medical questions.
The County would like to acknowledge that as new directives and updates are being provided by our health officials about COVID-19, a natural reaction may be to worry, which may leave us feeling vulnerable and helpless. In addition to following the advice and orders of our Public Health Officer, here are some tips to help you practice self-care during this time:
While this is not meant to be an all-inclusive list, these tips will hopefully provide some actions you can control during this time.
Community Health Awareness Council (CHAC)
First and foremost, we urge you to remain calm—and take care of yourself. Keep in mind that increased stress can diminish our immune systems. Tips and tricks to help you manage stress are included on CHAC's website, which we advise you to check regularly for updates. We also invite you to connect with us on Facebook to enjoy the benefits of online community support.
In order to protect the health our staff and clinicians as well as the general public, and in accordance with guidelines provided by the Santa Clara Health Department, the following policies are in place at CHAC:
Again, please know that your well-being is always our primary concern. Some quick reminders: If you have a life threatening emergency, call 911. If you have a mental health crisis, call the Santa Clara county crisis line at (855) 278-4204 or the Crisis Text Line at 714714.
The Peer-Run Warm Line (1-855-845-7415) is a non-emergency resource for anyone in California seeking emotional support. We provide assistance via phone and webchat on a nondiscriminatory basis to anyone in need.
The Warm Line aims to be a highly accessible, low-threshold mental health resource that people can use to seek support before they've reached the crisis point, in the hope that support now will prevent crisis later.
The COVID19 Pro Bono Counseling Project is devoted to helping front-line healthcare workers impacted by COVID19 locate free short-term tele-counseling during the COVID19 crisis. Read more here.
Call 1-800-985-5990 or text TalkWithUs to 66746. The Disaster Distress Helpline (DDH) provides crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies.
Call 1-866-488-7386 or text START to 678678. A national 24-hour, toll free confidential suicide hotline for LGBTQ youth.
Contact Caregiver Action Network's Care Support Team by dialing 855-227-3640. Staffed by caregiving experts, the Help Desk helps you find the right information you need to help you navigate your complex caregiving challenges. Caregiving experts are available 8:00 AM – 7:00 PM ET.
The COVID-19 shelter-in-place order can create concern for victims and survivors of domestic violence. When survivors are forced to stay in the home or proximity of their abuser, it can create circumstances where their safety is compromised, and they may need to alter their safety plan. If you or a loved one are in need of support, please reach out to the National Domestic Violence Hotline:
Text LOVEIS to 22522
Chat at thehotline.org
My Sister's House serves Asian and Pacific Islander and other underserved women and children impacted by domestic violence, sexual assault, and human trafficking by providing a culturally appropriate and responsive safe haven, job training, and community services.
Here is some software to help you work from home:
School lunches. Starting March 18, Mountain View Whisman School District Superintendent Ayinde Rudolph announced that any child under the age of 18 will be able to receive a free breakfast and lunch at Gabriela Mistral Elementary School, located at 505 Escuela Avenue. Rudolph also noted that parents can get laptops and internet vouchers from the district office, and anyone who needs an option grade level instructor packet can go to any school or retrieve one from the district website.
The Mountain View Chamber of Commerce has consolidated a list of local restaurants open for delivery and takeout. If any restaurants are missing, please let them know at [email protected].
The California State Treasurer’s Office has compiled this list of resources to support small businesses.
California Governor's Office of Business and Economic Development: Frequently Asked Questions for California Small Businesses
California Governor's Office of Business and Economic Development: Small Business Support Centers – Map
Work Sharing Program: Employers can apply for the Unemployment Insurance (UI) Work Sharing Program if reduced production, services, or other conditions cause them to seek an alternative to layoffs.
Facebook is offering $100M in cash grants and ad credits to help during this challenging time. Learn more.
The Silicon Valley Small Business Development Center (SBDC) is a nonprofit organization that provides expert no-cost advising, low cost workshops and small business trainings, to guide small businesses to success and accomplishment. Learn more.
As part of an ongoing local relief effort, the #TogetherMV initiative now has a live donation portal for people to help local renters and small businesses. The fund, which will be administered by the Los Altos Community Foundation (LACF), is a way for community members to help one another while maintaining social distancing. All funds will be distributed locally. Donations are being accepted at MountainView.gov/TogetherMV.
The #TogetherMV Fund has two opportunities to help others who have been adversely impacted by the COVID-19 pandemic: rent relief and small business relief. Rent relief donations will be added to the funds the City has already given to the Community Services Agency (CSA) to expand help for local tenants in need. Small business relief donations will be combined with funds allocated by the City and a donation from Google.
Business owners can apply for funds by sending an email to [email protected] to get on an interest list. Interest list members will be notified when the application process is opened and what they will need to apply. Renters in need of rent help should continue to go through CSA by sending an email [email protected].
If you have some tech skills, check out the Coronavirus Tech Handbook with resources aplenty for creating tools to help combat the #COVIDー19 pandemic.
The API Legislative Caucus joined Asian Pacific Planning and Policy Council, Chinese for Affirmative Action and San Francisco State University Asian American Studies Department to launch the "Stop AAPI Hate Reporting Center" to collect and track incidents of anti-Asian American and Pacific Islander hate, violence and discrimination in California and throughout the country. These incidents will help inform future policy discussions. We encourage individuals to share their stories at www.a3pcon.org/stopaapihate.
Create your facemasks for hospitals and caregivers. Stitch Together has a free kit for people who want to learn how to sew face masks and donate them. Request a kit.
The Mountain View Chamber of Commerce reminds us that many small businesses in our community remain open and operational, and they need our support:
"During the current shelter-in-place, many Mountain View restaurants are continuing to offer takeout and/or delivery. They are also taking precautions to ensure your health and safety in the preparation of your meals. We encourage you to support these delicious and versatile businesses, either with a food order or a gift certificate. You can also order gift certificates to some restaurants through Open Table."